Refund policy
📦 Refund Policy
Thank you for shopping with us.
We strive to ensure that every customer is satisfied with their purchase. However, please note that all sales are final, and we do not offer refunds under any circumstances.
🚫 No Refunds
We have a strict no-refund policy. Once an order is placed and processed, it cannot be canceled, refunded, or reversed, regardless of the reason.
✔️ Exchanges (If Applicable)
While we do not offer refunds, we do accept exchanges within 30 days of receiving your order under the following conditions:
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Items must be unworn, unused, with tags intact, and in their original packaging
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You must provide proof of purchase
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You must receive return approval before sending any item back
To initiate a return or exchange request, please email us at: ms3833799@gmail.com
Returns must be shipped to: [INSERT RETURN ADDRESS]
Once we receive and inspect the returned item, we will offer store credit or an exchange, depending on product availability.
❌ Non-Returnable Items
We do not accept returns for the following:
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Sale items or gift cards
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items (beauty products, hygiene products)
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Hazardous materials or flammable substances
🇪🇺 European Union Customers
For customers in the EU, you are entitled to a 14-day right of withdrawal. However, in accordance with our global policy, we do not issue refunds. If you choose to return an item within this period, you will receive store credit only.
📨 Contact Us
If you have any questions regarding our policy, feel free to contact us at:
📧 ms3833799@gmail.com
Thank you for understanding and for supporting our store!